If you’re unsatisfied with your purchase from Rolets Beef Chevy, we’ve got you covered. Our Return & Refund Policy ensures a hassle-free experience for our customers. Take a moment to familiarize yourself with the details below.
Key Takeaways
Return Policy
We believe in providing the best customer service, which is why we offer a 30-day return policy. This means that you have a full 30 days from the date you receive your item to request a return. To make the process smooth, please ensure the following:
- All returned items must be unworn, unwashed, and complete with original tags and/or packaging (if applicable).
- Please note that the return shipping costs are the responsibility of the customer.
- Ensure that all items are in their original, resalable condition when returning them.
- To protect the products during transit, please package them securely.
- We recommend using a trackable and insured service for all return packages to avoid any issues in case of damage or loss.
To initiate a return, simply contact us at [email protected] and provide the necessary details. If your return is accepted, we’ll provide you with a return shipping label and instructions on where to send the package. Please note that we do not accept returns without prior approval.
For any questions or concerns regarding returns, feel free to reach out to us at [email protected].
Returning Your Products
Returning your products is easy. You can send them back to us by mail. Depending on the reason for the return, you may receive a different type of return label:
- For defective products: Download and print the return label.
- For customer remorse: The customer is responsible for the return label.
Accepted Product Conditions
We accept returns for products that are in new condition. This means that the items should be unused and in their original packaging.
For information about products that cannot be returned, please refer to our Nonreturnable Items policy:
- Devices: Computer laptops, desktops, and Kindles cannot be returned after 30 days of delivery.
- Cards: Gift cards (except as required by law) and prepaid game cards (such as World of Warcraft, Xbox 360 Live, Wii Points, etc.) are non-returnable.
- Others: Certain items, including grocery products, items with special shipping restrictions, live insects, some jewelry orders, and some health and personal care orders cannot be returned. Additionally, customized products are non-returnable.
Refund Policy
If you are eligible for a refund, we process it within 30 days of the shipping date. The refund will be issued to your original form of payment.
For purchases made with IBSPOT Gift Cards and/or IBSPOT Notes, the refund will be issued as a gift card and sent to the original billing address. Please note that gift cards cannot be redeemed for cash unless required by law.
Refund Processing
Here’s how we handle refunds:
- Returns made to an IBSPOT store will be refunded to the original form of payment or gift card.
- Mail-in returns using our prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive the return. Please allow 5-7 business days for the return to reach our Returns Center.
- Please note that it may take a few days for your bank to process the refund and post it to your account.
Claims
If you have any claims related to the product, we recommend checking the details of your purchase carefully before making the payment. Upon receiving the package, promptly inspect the contents. If you encounter any issues with the product, visit our Support Center for assistance with return shipping arrangements.
Circumstances for Returns and Refunds
To ensure customer satisfaction, we offer returns and refunds in the following circumstances:
Wrong Product
If you discover that your order is incorrect, please contact us at [email protected] and provide photos of the wrong product. We will provide a return shipping label and send you a replacement product as soon as the return is in transit.
Damages and Issues
It is essential to inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately. We will assess the issue and take the necessary steps to make it right.
Exceptions
Certain items are non-returnable. Perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) cannot be returned. Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.
Exchanges
The quickest way to get the item you desire is to return the original one. Once the return is accepted, you can make a separate purchase for the new item.
At Rolets Beef Chevy, we strive to provide excellent customer service, and our Return & Refund Policy reflects that commitment. Our goal is to ensure that you are satisfied with your purchase, and we are here to assist you every step of the way.
